FREQUENTLY ASKED QUESTIONS

The following FAQs are intended to give a flavour of the typical Attu experience, help with decision making and manage your expectations before you place a deposit and commit to a trip with us. They do not represent a formal contract with Attu Limited.

Upon placing a deposit for a trip with us, you are agreeing to our full terms and conditions. Therefore it is essential that you carefully read and fully understand them. This represents a formal agreement with Attu Limited and will be relied upon to resolve any and all issues as they may arise.

ABOUT US

What - and who - is Attu?

Attu is a newly formed adventure brand created by the team behind Rapha Travel. Our mission is to create exceptional experiences and lifelong friendships - and where better to start than exploring some of the most spectacular countries in the world.

The founding team consists of Darius Alavi-Ellis (CEO), Jack Hussey (Marketing Director), Joe Frost (Operations Director) and Richard Butland (Chairman) and we are all passionate about sharing great adventures with great people. With years of experience in the cycling travel industry together - and a wealth of eclectic experience to draw upon besides - we are uniquely positioned to create unrivalled adventures in 2019 and beyond. We couldn’t be more excited to share our passion and expertise with friends old and new as we embark on this exciting new chapter together.

What is the plan for 2019?

We are hitting the ground running (or pedalling, rather) and have a full calendar of inspiring and challenging cycling trips all over the world. These range from 4-day or 8-day getaways to our exclusive property in Girona throughout the year, to week-long adventures exploring the mountains of the Dolomites, Georgia, Tasmania or Colombia, and longer trips to Kyrgyzstan, Patagonia or Kenya.

Are all trips road cycling only?

We love cycling and adventures of all shapes and sizes. Many of our trips are purely road cycling - such as Dolomites and Tasmania. Some are road cycling focused with gravel sections for added spice e.g. Colombia. Others are gravel focused requiring specialist bikes - Georgia, Kyrgyzstan, Kenya. The Patagonia trip is split in half - all gravel tracks for a few days followed by all smooth roads for the rest of the trip (with a volcano hike in between). Girona has a wealth of diverse riding options, our primary focus will be road cycling but some of the gravel tracks are too good not to miss, so may feature in small doses, other than our gravel-specific itinerary in November 2019. We will be developing a variety of trip formats in the future, across various cycling and other adventure disciplines - all designed to create incredible experiences in the destination in question.

What else is in the pipeline?

We have some exciting plans in development that will be announced soon - ranging from new adventure trips, a first wave of brand partners and limited edition products, our own exclusive properties and our membership club that will connect its members all over the world through a shared passion for adventure. Watch this space…

ATTU CYCLING EXPERIENCES

What does a typical trip entail?

Our trips are expertly crafted cycling adventures, guided and supported by the best in the business. Breathtaking views, outstanding cuisine and accommodation bursting with local character. Day after day after day.

All trips are “all inclusive” in that there are no hidden costs from the moment you arrive. All specified transfers, accommodation and meals are taken care of. Alcohol is included with evening meals (within reason) with laundry available on select nights.

Moreover, you will receive industry leading on the road guidance and support from your team of guides, mechanics and drivers, including all ride snacks, drinks and nutrition. Vehicle support will be on hand throughout each day’s ride so all you have to do is enjoy the ride.

Who will I be riding with?

As well as your team of guides, mechanics and other support team members, you will be riding with like minded passionate cyclists from around the world. A typical trip group make up is twelve guests with four guides, meaning you’ll enjoy a generous guest-guide ratio to ensure everyone receives the support they need throughout. An open mind and good sense of humour and both expected and encouraged.

What is the standard of the accommodation and restaurants?

Accommodation and restaurant choices are an integral ingredient of our trips as well as the riding experience itself - the two should combine to create unforgettable days on the bike with thoroughly enjoyable evenings to match.

Generally, we use accommodation that helps to show off the best of a region’s character, whether that means beautiful boutique hotels or charming rustic guest houses. The overall quality depends on what is available on the route, and can sometimes be limited in the high mountains. We typically combine eating at the hotel/accommodation or in local restaurants depending on what’s on offer in each location and to ensure a high quality, varied and authentic experience.

For our Girona experiences, we have our own unique property - a beautiful 12 bedroom property nestled in a private 100 acre estate in the foothills north of the city. Retaining many of its original features and newly renovated to the highest specification, this is the ideal launchpad for adventure. Based at the foot of the Mare de Deu del Mont, take your pick from big name climbs, rolling hills, hidden gravel tracks and coastal loops - not to mention a maze of running trails and amazing hiking routes. A warm welcome awaits your return to the house each afternoon where you can relax and recover in style - sweeping mountain views, swimming pools, yoga studios and spa treatments are all on the menu. Speaking of which, the region’s finest food and drink is integral to the experience with our resident private chef presenting a variety of freshly prepared meals to enjoy al fresco in beautiful surroundings. We’ll also venture out to sample some truly authentic “locals only” lunch spots hidden in the hills and indulge at a stunning two-Michelin-starred restaurant just up the valley.

Are there any off-bike activities?

The short answer is that this depends on the specific trip. On most trips, we’ll typically spend most of the day outside riding together, with a relatively early breakfast, briefing for the day ahead and away we go. Lunch will be spent in local cafes or restaurants, or we’ll set up a fantastic picnic at a suitably picturesque spot en route. Assuming we arrive back to the hotel in the late afternoon, the rest of the day will be spent on rest, recovery, massage, perhaps a quick swim and of course dinner together. You are free to take a stroll and explore the surrounding area, or make use of the hotel facilities as you please.

On some trips there are specific non-riding activities planned into the itinerary - for example a volcano hike in Patagonia, a safari in Kenya, and so on. In other destinations - time allowing - we may arrange an evening walking tour, wine tasting experience, or similar on select trips.

Can I hire a bike?

We will be offering bike hire for Girona, Dolomites and Private & Bespoke trips. These will be top of the range and available to book in advance for a fee equating to £50/day of the trip. We will request your size and measurements in advance so our mechanics can have your bike ready for you upon arrival. Otherwise, you will need to bring your own fully serviced bike, suitable for the road conditions of the trip.

Are non-riding guests welcome?

In some cases yes. For trips that move point-to-point through an entire region, we tend to say no. This is so that the team can really focus on delivering the ride support required to all guests, and so that non-riders are not stuck in a support vehicle for up to 10 hours a day. For trips based in one location, this is more feasible as non-riders can relax and enjoy the hotel facilities (and surrounding area) as they please, and join the rest of the group for breakfast and dinner.

Girona in particular is well suited to non-riding guests. Please get in touch to enquire about feasibility and pricing for specific trips.

Can you help with travel arrangements?

We are not able to book flights but are very happy to advise on suitable airports, arrival times and so on. We offer a complimentary airport and hotel transfer service from and to the specified major airport and city centre. We will be in touch to coordinate arrival and departure transfers for the group as the trip start date approaches. If you have any special requests to help with a smooth arrival or departure then please don’t hesitate to get in touch.

What should I bring with me?

Full cycling clothing and accessories accounting for “four seasons in one day”, including helmet and cycling shoes. Pedals whether you are hiring a bike or bringing your own. If the latter, please ensure your  bike is suitable for the road conditions of your particular trip and fully serviced with fresh tyres and brake pads. If you are hiring a bike please bring your own saddle if you have a strong preference towards it. Please bring your GPS bike computer if your prefer to use your own. We will provide all replacement parts for minor mechanical issues such as punctures, broken chain, etc. It’s a good idea to bring a spare rear mech/hanger for your particular model of bike if you have a spare. We will provide laundry when possible but we advise bringing at least three complete riding outfits. There is no dress code for evenings - we want you to feel as relaxed and comfortable as possible. Swimwear is suggested in case you are able to make use of the swimming pool(s) during your stay.

Do I need to get travel insurance?

Yes. It is a requirement of our booking terms and conditions that you have the appropriate level of travel insurance for your trip and we recommend that you arrange this at the moment in time when your trip is confirmed to go ahead. Please review our full terms and conditions for more information.

TRIP DIFFICULTY

Am I strong enough for a trip?

We are welcoming and supportive of all riders but our trips are generally geared towards the more experienced rider. It’s important that you are comfortable riding in a small to medium sized group and are realistic about your fitness and technical ability before committing to a trip. Please consider if you are able to complete the trip’s typical day’s distance and elevation of riding multiple days in a row. With all that said, our trips are about sharing incredible experiences with your fellow riders. We actively encourage a supportive environment and discourage aggressive riding or racing - there are no prizes for getting to the hotel first. We will never leave a rider behind and will offer words of encouragement, a cheerful guide to ride by your side, an energy snack or drink - or the offer to hop into the support vehicle if you’ve had enough for the day.

How should I interpret each trip difficulty rating?

Trip difficulty measurements are of course highly subjective and personal to each rider’s abilities and frame of reference. To help indicate which trips are easier and indeed tougher going, we have scored each of our trips out of five. You may notice that none of our trips are scored one or two out of five - and for good reason. None of our trips are “easy” by anyone’s standards and that’s how we like it - making the most out of our time together riding in a beautiful region - some long days, hard climbs, thrilling descents and sharing the road together. Whilst there are many factors to consider, including typical distance and elevation for each day, the length and steepness of specific climbs, technicality of descents, weather and climate, road terrain and condition, and more, the following is intended to be a useful guide.

For trips that are rated 3/5 - expect to ride c. 100km and 2,000m of elevation each day at a relatively social riding pace, with one or two big climbs per day, longer coffee and lunch stops and a lighter load in terms of early starts or late finishes on the bike - meaning more rest and recovery time.

For trips that are rated 4/5 - expect to ride c. 120km and 2,500m of elevation each day at a relatively brisk riding pace, with one, two or three big climbs per day. There may be a mix of easy going days (with shorter distance and mostly rolling terrain) combined with some particularly tough days. In some cases, gravel roads add a technical dimension that make each day considerably more demanding.

For trips that are rated 5/5 - expect to ride c. 140km and 3,000m of elevation each day at a relatively brisk riding pace, with two or three big climbs per day. Whilst some days may be easier or tougher than others, most will be considered a “big” day out by anybody’s standards. In some cases, gravel roads add a technical dimension that make each day considerably more demanding.

PRIVATE & BESPOKE TRIPS

Can I book a private trip or create a bespoke itinerary?

Yes, you can book any of the regular calendar trips for a private group on dates that work for you. Alternatively, you can tap into our industry leading expertise and build your own unique trip from scratch. If you simply want to spend more time riding by extending a calendar trip then we can arrange a bolt-on itinerary complete with private guides and ride support. Visit our Private & Bespoke trip page to see a list of suggested destinations and to submit a trip proposal request.

Please note:

  • Itineraries and pricing are available upon request

  • We typically ask for a minimum group size of 8

  • Dates and destinations are subject to sufficient time and team member availability

  • After initial contact is made we typically ask for a call to discuss your requirements and plan together from there

  • We will then send a formal proposal for approval and request that a deposit is placed before developing your trip further

PAYMENT

How does payment work?

We ask all customers to pay a deposit of €600 to confirm their place on their chosen trip. The remaining balance is due 60 days ahead of the trip start date - we will remind you when this time is approaching. If you book less than 60 days before departure, we will ask you to pay the full price upfront. All payment must be made via our secure payment partner WeTravel. If you are having trouble with the required steps please get in touch and we will happily support you through the process. On some occasions we will facilitate direct payment via bank transfer but generally we will prefer to keep the process within WeTravel where possible.

Please see our full terms and conditions for more information on WeTravel, exchange rates and currencies.

What is included in the trip price?

In short, everything from the moment you arrive at the airport. There are no hidden costs or paid for extras, taking into account the following:

The price of your trip includes:

  • Expertly crafted daily routes with industry leading on the road service including guides, mechanics and vehicle support

  • All ride food and drink, lunches and coffee stops

  • Pre-loaded GPS devices if you prefer not to bring your own

  • All accommodation, meals and alcoholic drinks (within reason), and cycling kit laundry on select nights

  • Transfers are provided from and to the nearest international airport and/or major city centre. Transfers to alternative airports or locations may be available at an additional cost.

Please note:

  • Top of the range bikes will be available to hire at an additional fee. This will be arranged in advance of the trip, with more details to be announced soon.

  • Travel insurance is not included but appropriate cover is mandatory for all guests

  • Flights and on-trip staff gratuities are not included

  • Guests are asked to settle their personal hotel room service and mini bar bills on check out, if consumed outside the planned group experience(s)

Does the price include staff gratuities?

Gratuities for your team of guides are not included in the price of your trip. It is industry standard practice to tip 5-10% of your trip price to be divided evenly by your guide team and whilst very much appreciated is not expected or mandatory. Please tip your guides at your discretion based on their level of professionalism and support and most importantly what you are comfortable with.

Is my trip guaranteed to run?

As soon as we are sure your trip is going ahead we will notify you to say that your trip is confirmed. On the rare occasion that we need to cancel a trip, we will provide you with as much notice as possible and a €250 voucher to use on any future Attu trip. You will also be entitled to book any other trip with us, or receive a refund in full. However, we will not be liable for any flight or insurance costs you have incurred (this is why we recommend you delay booking flights and arranging insurance until your trip is confirmed).

What happens if I need to cancel my booking?

Should you wish to cancel your booking for any reason, you must give us notice of this by emailing hello@attu.club. Once we receive your cancellation notice we will follow up with an email confirming your cancellation. Your cancellation will take effect from the date that you receive our email confirming your cancellation. In the event that you cancel your trip, the following cancellation charges will apply (the charges are expressed as a percentage of your total trip price):

  • more than 60 days prior to departure: your deposit*

  • between 60 and 31 days prior to departure: 50% of the trip fee

  • 30 to 0 days prior to departure: 100% of the trip fee

*You are entitled to transfer your deposit only if you inform us at least 60 days prior to your departure date. Your deposit will then be transferable for two calendar years from your payment date. Please note that the deposits are not refundable and can be transferred to another departure only once.

FULL TERMS AND CONDITIONS

Please read our full terms and conditions carefully before booking.